Privacy Policy for Jabreen Castle App

Effective Date: May 21, 2025

Async Solution Services LLC ("we," "us," or "our") operates the Jabreen Castle mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information:
  • Account Creation: When you create an account, we collect your name, email address, and phone number.
  • Ticket Booking: For ticket reservations, we collect your name, email address, and phone number to process and confirm your bookings.
  • Service Booking: When booking services through the App, we collect your name, email address, and phone number to facilitate the service.
• Analytics and Crash Logs:
  • We collect anonymized app analytics data, such as usage patterns and performance metrics, to improve the App’s functionality.
  • Crash logs are collected to diagnose and fix technical issues, which may include device information (e.g., model, operating system version) but do not contain personally identifiable information.

What We Do Not Collect:

• We do not access or collect files stored on your device.
• We do not track your location or engage in user tracking activities beyond the analytics described above.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account.
• To process ticket and service bookings and send related confirmations.
• To communicate with you about your account, bookings, or App updates.
• To analyze App usage and performance to enhance user experience.
• To diagnose and resolve technical issues through crash logs.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• Service Providers: We may share your name, email, or phone number with trusted third-party service providers (e.g., payment processors or booking partners) to fulfill ticket or service bookings. These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.

4. Data Storage and Security

We store your information on secure servers and implement reasonable security measures to protect it from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information directly within the App.
• Delete Your Account: You may request deletion of your account and associated personal information by emailing us at [email protected]. We will process your request within a reasonable timeframe, subject to legal or operational requirements.

6. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via the App or email. The updated policy will be effective as of the date posted.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Async Solution Services LLC
Muscat, Oman
Email: [email protected]

Thank you for choosing the Jabreen Castle App.